| Services
Industry experts say that a
successful implementation depends as much on the strength of the
training and support organization you work with as the package you
select. As a full-service training and support organization, The
Fitzgerald Group will make sure you have a successful implementation
and that you maximize your investment. Utilizing a time-tested
implementation process, we will help make sure your system is
implemented properly, and our outstanding support and consulting
services will keep your system performing at its fullest for years to
come.
Pre-Implementation
A successful
implementation starts long before we come in to install your new
software. A detailed implementation plan identifying key dates and
responsibilities is critical to a timely and successful install. We
will also help you identify changes in your existing business
processes that will help you get the most of your new system.
Data Conversion
If the thought of
manual data conversion is keeping you from upgrading your existing
systems, we have the tools and experience to eliminate that concern
completely. The data migration tools available with Sage MAS 90, 200
and 500
allow us to electronically convert most of your critical data,
virtually eliminating the time-consuming and labor-intensive process
of manual data conversion.
Training
Without the
necessary training, you will never reap the full benefits of your new
system. Our on-site
training is customized for each implementation to make sure you gain the
necessary experience and confidence to properly utilize your new
system. And our training doesn't stop once implementation is complete.
We offer Sage Software Certified training so that you can continue to learn as your needs change and
organization grows.
Ongoing Support
We pride ourselves
in our support, both during and after implementation. With a
dedicated MAS 90, 200 and 500 Help Desk, in combination with
our experienced consulting staff, we will help make sure your system
continues to meet your business processing needs. A critical
component of our support is regular communications with our user
base. This includes a dedicated account manager, monthly program
notices, quarterly newsletters, and an User
Conference.
Read what our current clients say about the quality of our Telephone
Support
 .
Customization
Using the
outstanding suite of Productivity Tools included with your MAS 90, 200, or 500 system, you can tailor screens and reports to meet the
specific needs of your company. However, if you don’t have the time
or resources required to perform your own customization, we will
utilize the Custom Office module, Crystal Reports®, FRx, Visual
Integrator and other ODBC-compliant tools to help get more out of your
system. We also have access to thousands of pre-written general and
industry specific enhancements that allow you to tailor the system to
your specific needs.
To find out more about how our services can help your business,
complete our contact form, or give us a
call at 781-232-1212. |
